Thank you for choosing our handmade goat milk soap products. We take great care in creating high-quality soaps and want you to be completely satisfied with your purchase.
Returns
Because our products are personal care items that are used directly on the skin, we generally cannot accept returns of opened or used soap products for health and safety reasons.
If you have received an incorrect item, a damaged product, or there is an issue with your order, please contact us within 14 days of delivery so we can help resolve the issue.
Damaged or Incorrect Orders
If your order arrives damaged, or if you receive the wrong product, please contact us with your order number and a photo of the item and packaging. We will review the situation and work with you to provide an appropriate solution.
Satisfaction Guarantee
We stand behind the quality of our handmade goat milk soaps. If you have questions or concerns about a product, please reach out to us. We value our customers and will do our best to make things right.
Exchanges
Due to the nature of personal care products, we generally do not offer exchanges on opened or used products. If there is a problem with your order, please contact us and we will be happy to assist.
Contact Us
If you have any questions about this policy or need assistance with an order, please contact us through our website contact form.
Thank you for supporting our small business and choosing handmade goat milk soap.
*does not apply to wholesale orders